Política de Privacidad

This Privacy Policy describes how JOI Partners collects, uses, stores, processes, discloses, transfers, and protects Personal Data in connection with the use of the Affiliate Services and any related products or activities.

By accessing or using the Affiliate Services, the Affiliate acknowledges that they have read, understood, and accepted this Privacy Policy.

This Privacy Policy shall be read together with the Affiliate Terms and the other documents/conditions presented on JOI Partners' Websites and in the Affiliate Platform.

JOI Partners may collect and process the following categories of Personal Data:

2.1 Identification Data

• full name;
• date of birth;
• nationality;
• gender;
• government-issued identification documents;
• photographs or biometric verification data where permitted by law.

2.2 Contact Data

• email address;
• phone number;
• residential address;
• communication preferences.

2.3 Account and Technical Data

• username;
• account identifiers;
• IP address;
• browser type;
• operating system;
• device identifiers;
• geolocation data;
• cookies and tracking data;
• authentication logs;
• Transaction Logs.

2.4 Financial and Transaction Data

• payment account details;
• banking information;
• wallet addresses;
• Payments data;
• payment verification data.

2.5 Compliance and Verification Data

• KYC documentation;
• AML screening results;
• sanctions screening;
• source of funds/source of wealth information;
• risk assessments;
• fraud prevention information.

2.6 Communication Data

• emails;
• chats;
• support requests;
• Claims and complaints;
• telephone calls and call recordings;
• correspondence and dispute resolution records.

JOI Partners may collect Personal Data:

• directly from the Affiliate;
• automatically through use of the Affiliate Services;
• from payment providers;
• from identity verification providers;
• from fraud prevention agencies;
• from regulatory authorities;
• from public databases;
• from analytics providers;
• from business partners and providers.

JOI Partners may process Personal Data for the following purposes:

• account registration and administration;
• provision of the Services;
• processing Payments;
• identity verification and KYC procedures;
• AML and fraud prevention compliance;
• risk management and security monitoring;
• customer support;
• dispute resolution and Claims handling;
• responsible gaming measures;
• statistical analysis and service improvement;
• marketing communications where permitted;
• compliance with legal and regulatory obligations;
• enforcement of the Affiliate Terms and internal policies.

Where applicable law requires, JOI Partners processes Personal Data on the basis of:

• performance of a contract;
• compliance with legal obligations;
• legitimate interests;
• consent;
• protection against fraud and unlawful activities;
• establishment, exercise, or defense of legal claims.

JOI Partners may disclose Personal Data to:

• affiliated entities;
• providers;
• payment processors;
• banks and financial institutions;
• identity verification providers;
• AML and fraud prevention service providers;
• cloud hosting and IT infrastructure providers;
• analytics providers;
• legal advisers, auditors, and consultants;
• regulators and competent authorities;
• law enforcement agencies;
• courts, arbitrators, or governmental bodies.

JOI Partners may also disclose Personal Data where required or permitted by applicable law.

The Affiliate acknowledges that Personal Data may be transferred to and processed in jurisdictions outside the Affiliate’s country of residence, including jurisdictions that may not provide the same level of data protection.

Where required, JOI Partners shall implement reasonable safeguards and transfer mechanisms in accordance with applicable data protection laws.

JOI Partners shall retain Personal Data for as long as necessary to:

• provide the Affiliate Services;
• comply with legal and regulatory obligations;
• satisfy AML and recordkeeping requirements;
• resolve disputes;
• prevent fraud;
• enforce agreements;
• protect legitimate interests.

Retention periods may vary depending on the type of Personal Data and applicable legal requirements.

JOI Partners implements reasonable administrative, technical, organizational, and physical security measures designed to protect Personal Data against unauthorized access, disclosure, loss, misuse, alteration, or destruction. Such measures may include:

• encryption;
• access controls;
• authentication procedures;
• security monitoring;
• vulnerability management;
• fraud detection systems;
• internal access restrictions;
• secure infrastructure and hosting environments.

However, no transmission or storage system can be guaranteed to be completely secure, and JOI Partners cannot guarantee absolute security of Personal Data.

JOI Partners may use cookies, pixels, SDKs, analytics tools, and similar technologies to:

• operate and secure the Affiliate Services;
• authenticate users;
• remember preferences;
• analyze usage;
• personalize content;
• detect fraud;
• improve performance and functionality.

The Affiliate may manage cookie preferences through browser settings or the Cookies Policy.

Where permitted by applicable law, JOI Partners may send marketing communications relating to:

• the Affiliate Services (actual or potential);
• the Affiliate Promotions (actual or potential);
• events;
• any related updates;
• new features.

The Affiliate may opt out of marketing communications at any time.

JOI Partners may process Personal Data for fraud prevention, AML monitoring, sanctions compliance, security investigations, and detection of suspicious or unlawful activities.

Subject to applicable law, the Affiliate may have the right to:

• access Personal Data;
• correct inaccurate data;
• request deletion;
• restrict Processing;
• object to Processing;
• withdraw consent;
• request portability;
• lodge complaints with competent authorities.

Requests may be subject to identity verification and applicable legal limitations.

The Affiliate Services are not intended for persons under the legal age applicable in their jurisdiction. JOI Partners does not knowingly collect Personal Data from minors.

JOI Partners may use automated systems and profiling tools for:

• fraud detection;
• AML screening;
• responsible gaming measures;
• risk assessment;
• security monitoring;
• transaction analysis.

Such processing may result in automated restrictions, suspensions, or enhanced verification procedures.

JOI Partners reserves the right to amend, modify, or update this Privacy Policy at any time without prior notice. Any updated version becomes effective upon publication on JOI Partners' Websites or the Affiliate Platform unless otherwise required by applicable law.

Questions, requests, or complaints relating to this Privacy Policy or Personal Data processing may be submitted to [email protected].